Privacy Policy
How we collect, use, store and protect your information — and the rights you have over it.
Who we are
The data controller is Viking Medical Services Ltd, STEP Business Centre, Wellgreen Place, Stirling, FK8 2DZ.
If you have any questions about this policy or how your information is used, contact us on 01786 232 199 or info@vikingmedicalservices.co.uk.
What information we collect
- Identifiers such as your name, address and contact details
- Medical and occupational history relevant to your assessment
- The content of enquiries you send us
- Website usage data (see our Cookie Policy)
We do not store any bank or credit card details — these are held securely by our nominated payment partner, TimelyPay.
How we use your information
Your information is used to communicate with you about your care and appointments, to consult with other medical professionals where your care requires it, and to improve our services. We do not share your information with third parties without your consent, unless we are legally obliged to do so.
Legal basis
We process your information on the basis of your consent. You are able to remove your consent at any time by contacting us.
How your information is stored
Physical records are kept in locked cabinets. Digital records are password protected on a firewalled server and automatically backed up to two separate locations.
How long we keep it
Current legislation requires retention of medical records for a minimum of seven years. Some Occupational Health records — such as statutory health records for asbestos-exposed workers — are subject to longer statutory retention periods.
Your rights
You have the right to access your data, to rectification, to erasure, to restrict processing, to object to processing, and to data portability. We will respond to any request within one month.
Complaints
If you have a concern about how your information is handled, contact Dr Gillian Hawkley in the first instance (see our Complaints Policy). You can also contact the Information Commissioner’s Office on 0303 123 1113 or via ico.org.uk.